By enhancing your customer service and helping your clients in new areas such as growing their cash flow, you in turn will grow yours.
The most important customer is the customers we have. Oftentimes, we spend so much time getting new clients that we spend little to no time building relationships.
If our clients come to us needing a referral for someone in some area, we need to be the people they call for advice. This happens when we become consultants and build relationships with our insights and advice.
Business owners should be excited about their businesses. When you are around people who are excited about their business, that energy is infectious to you. The energy you give out will be reciprocated.
One way to be of service to your clients is by educating them. The more you educate your clients, the more successful they become and the more they will come to you for advice, consulting, and new services.
One way to improve your relationships with your clients is by focusing on their FORD—their family, occupation, recreation, and dreams. You should spend time finding this out and have casual conversations followed by circling back to it in 2 weeks to improve customer relations.
It’s imperative to address customer service and spend time talking with your clients. You need to focus on educating them so your business becomes a business they can’t live without. And remember that the more successful you make your clients, the more successful they will make you in return.
Want to learn more about how to get better clients, a better practice, and a better life? Book a call with us today and see if joining TFW Advisors® is right for you!